Returns & Replacements
Broken or defective items must be sent back to us with a requested a Return Merchandise Authorization number (RMA) number within 14 days of receiving the package determined by delivery tracking information provided by the shipper.
If you would like to return an item that is unwanted, over ordered and/or not needed, you must first request a Return Merchandise Authorization number (RMA) within 14 days of the date your order was shipped. The product(s) must be returned in new and unused condition in the original packaging along with all accessories, warranty cards, manuals, software, cables, etc within 14 days of receiving the product(s).
Shipping costs will be refunded only for defective or broken items. The purchaser will be responsible for shipping if the product(s) are unwanted and returned.
All products are covered under a 10 day warranty by Aquarium Supplies Online. After 10 days you must contact the manufacturer directly for warranty service.
Getting an RMA number is easy. Contact us at firstname.lastname@example.org.
Returns received without an RMA number will be refused and sent back.
Prices & Shipping
Free delivery on orders $49 and over! Priority shipping options are available at an upgraded cost.
Payments are accepted via major credit cards. We accept Visa, Mastercard, American Express and Discover through Stripe or Paypal.
Payment in full is expected before items can be shipped.
Shipping is via UPS, FedEx, or USPS or SurePost
We are not responsible for delays in transit.
*Please inspect your merchandise upon arrival. There is a 10 day time period to request a Return Merchandise Authorization number (RMA) for defective or broken product(s). Time limit will be determined upon tracking information provided by the shipper.
PRICING (MAP) AND (IMAP) POLICY
There are certain products that we are unable to discount due to manufacturer minimum advertised price (MAP) and internet minimum advertised price (IMAP) rules and other policies. These items are already priced at the lowest price allowed.
Who we are
Our website address is https://aquariumsupplyonline.com.
What information do we collect?
We collect information from you when you register on our site or place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also read our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
TERMS & CONDITIONS
Please take a few minutes to review these Terms & Conditions. Your purchase of products from us constitutes your agreement to follow these Terms & Conditions and to be bound by them. Aquarium Supply Online reserves the right to update or modify these Terms & Conditions at any time without prior notice. For this reason, we encourage you to review these Terms & Conditions whenever you purchase products from us or use our website.
Use of our website
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.